Problems With Your Ducted Gas or Wall Furnace Heater 

These trouble shooter notes are of a general nature and some items will not apply to all brands of heaters.

Whatever you do, ensure you follow the manufacturer's safety instructions.

Problems and Possible Reasons

Recommended Action  

No power - circuit breaker tripped Reset the circuit breaker at the electrical switchboard
No power - flat batteries in remote controller Manually switch on the unit and replace batteries 
No power - internal fault Arrange a service or warranty claim as appropriate. Refer to the "Warranty " section
No gas For those in Perth, contact Alinta for their advice 
Poor air flow due to blockage (ducted gas only) Arrange a service or warranty claim as appropriate. Service technician to determine where blockage is and clear blockage
Poor air flow due to bad design (ducted gas only) Refer to your retailer who sold you your unit